The primary contact is Supporters’ Liaison Officer James Watts, who, on a day-to-day basis will attend to any complaints requiring immediate resolution; collate all other complaints and forward them to the appropriate official for action and reply; maintain a record of complaints and ensure prompt and substantive replies.
James can be contacted in normal Club hours, 9am-5pm each weekday. In his absence, please contact Lewis Richards, on general matters, or Norman Parselle, if your query concerns County in the Community.
The Club prefers comments to be made in writing to:
Newport County AFC
James can also be contacted via:
01633 481896 (telephone)
or firstname.lastname@example.org (email).
The Club will make its substantive reply via post, e-mail or fax within 14 days. If circumstances dictate that this is not possible, an interim response will be made and a substantive response made as soon as possible thereafter.
Verbal comments will be responded to verbally.
A record of all comments will be retained and we will report the number received once a year and aim to improve on them annually.
Should a supporter be unsatisfied by the Club’s response or failure to respond, they should contact the Football League’s Customer Service Department at:
The Football League Limited
Edward VII Quay
The Football League’s Customer Service Department can also be contacted at:
01772 325800 (telephone)
or email@example.com (email)
The Independent Football Ombudsman has been established to receive and adjudicate on complaints which have not been resolved at an earlier stage and can be reached at:
57 Great George Street
Newport County AFC is something that we all share in common. It is a club formed by supporters for the supporters, and we are determined to ensure that it continues to be a club that we can all be proud of. Therefore, we must work tirelessly to improve the level of customer service we offer to all those in contact with the Club.
Staff Conduct & Equality
Our staff are required and expected to maintain the highest standards of service and courtesy at all times, in all circumstances.
All staff, members, supporters and applicants for employment will be regarded equally and be given equal opportunities.
The Club operates a zero tolerance policy towards all forms of discrimination and harassment against any individual or group on the basis of age, sex, religion, race, nationality or disability.
In order to ensure Rodney Parade continues to be a welcoming place for all visitors, we must make it clear that our strict zero tolerance policy also extends to our supporters. If any anybody is found to be in breach of this policy and found guilty of discriminatory abuse they will be subject to a banning order from Rodney Parade and we will work with Gwent Police to ensure that they are prosecuted.
Consultation and Information
We have in place processes which will allow our supporters to play a significant role in the governance of the Club.
We also continue to develop our relationship with sponsors, the media, Newport City Council and other stakeholders.
We will publicise our position on major policy issues in the match day programme, through mailings, or on our website, www.newport-county.co.uk.
We are committed to providing value for money to the widest spectator base, through our pre-match day purchase discounts, appropriate concessions, and occasional offers.
Young people (anyone under 18) and senior citizens (65 years and over) will be among those entitled to a concessionary ticket price. In addition to these concessions, all children under the age of 6 will be admitted completely free of charge when appropriately accompanied.
We will review ticket-pricing annually and give the earliest possible notice of any changes to our ticketing policy.
The Club’s current policy to its disabled fans is posted on the Club website.
Away supporters in the appropriate category will enjoy the same concessions, and no away supporter will be subjected to any higher charge than that made to our fans.
To improve security and safety, away supporters are required to use the area of the stadium allocated to them.
Although each case will be considered on its merits, in general, refunds are only made in exceptional circumstances at the discretion of the Club.
Football League regulations will be followed in the event of postponed and abandoned matches. If a match has to be postponed before kick-off, ticket-holders will be entitled to free admission to the rearranged fixture, on production of a valid ticket. If the game is abandoned after kick-off, spectators will be entitled to half-price admission to the rearranged fixture, on production of a valid ticket.
For further information on our ticketing policy and a full breakdown of our ticketing prices for the 2015/16 season please follow the link below.
The Club shop, located at Rodney Parade, stocks a wide variety of Newport County AFC merchandise including replica shirts, leisurewear and accessories.
The shop opening hours are:
Monday to Friday: 10am–3pm
Match days: 10am until half an hour after the final whistle
We also have an online shop that offers a home delivery service as well as an in store collection option - http://shop.newport-county.co.uk/
All replica strip designs shall have a maximum lifespan of one season. Details of the next intended change of strips will be available via the shop, official website, and match day programme as quickly as possible.
The Club carries out its obligations under Football League regulations to prevent price fixing in relation to the sale of replica strip.
The Club offers refunds on merchandise in accordance with its legal obligations and on production of a valid receipt.
County in the Community
The Club embraces Football in the Community, and will co-operate on joint ventures to benefit the community through local public authorities, particularly schools and colleges, business, commercial, charitable and voluntary organisations.
We will endeavour to ensure management players and officials are available to support community programmes and events;
The Club is committed to assisting more people to play and watch football.
Rodney Parade is a family friendly stadium and we take great pride in the safe environment we are able to provide here. To ensure this continues to be the case we ask all supporters to read our ground regulations which can be found on the link below. It is imperative that all supporters adhere to these regulations and do their utmost to ensure that anybody visiting the ground with them does the same.
Further information on Rodney Parade can be found here - http://www.newport-county.co.uk/club/rodney-parade/
Stewarding and Crowd Control
We operate a fair and open stewarding policy, with spectator safety being the primary focus. Our stewards are trained up to SIA level and are briefed to ensure that supporters comply with Club and Football League ground regulations. Standing in seating areas is not accepted and all gangways must be kept clear at all times.
Banning orders may be enforced after an incident has been reported to us, either directly or through the Police, and may vary in length dependent upon the nature of the incident. Each case will be dealt with on its own merits. Examples of unacceptable behaviour leading to banning orders include but are not limited to: violent or abusive behaviour towards the public or Club officials; drunken behaviour; racist chanting or comments; and encroaching on to the playing surface. Banned supporters will have the opportunity to discuss their conduct with the Club before any ban is considered. Banned supporters are not entitled to any refunds.
We have limited parking spaces available on match days, a number of which are allocated on a first come, first served basis to drivers with a valid Blue Badge.
We provide full medical support for spectators inside Rodney Parade.
We aim to provide variety and value for money and variety of choice in all our catering outlets and hospitality areas.
Any data disclosed to us is collected, stored and used in a responsible and secure manner as required under the Data Protection Act 1998.
We will identify an official charity partner at the beginning of each season and assist them in raising funds and increasing awareness of their work.
We are committed to the safeguarding of both children and vulnerable adults. All staff who work closely with children and young people receive appropriate training and are DBS checked where appropriate.
Corporate Social Responsibility
We are committed to achieving best practice and being a good corporate citizen. This involves, but is not limited to, adherence to industry standards and reporting frameworks.
We acknowledge that our activities impact the environment and strive to be environmentally friendly. We seek opportunities to minimise resources we consume, thereby ultimately limiting waste. We shall acknowledge environmental legislation and regulations, and aim to exceed them wherever possible. We shall document, communicate and educate employees, shareholders and investors our policy, and encourage them to participate. We shall encourage recycling in partnership with our Waste Disposal partners.
- The primary objective of Newport County AFC is to ensure we continue to offer the highest possible standards both on and off the pitch. In order to achieve this we need to ensure that the long-term financial stability of the Club is at the forefront of everything we strive to do.
- In order to achieve our primary objective, it is vitally important that the facilities we offer at our home, Rodney Parade, are of the very highest standards. We have already carried out extensive work to improve both the drainage and the quality of our playing surface and we are determined to make further improvements to our facilities throughout the season. This will include working towards increasing the match day capacity at Rodney Parade to match the capacity allowed for Rugby matches played here. We intend to do this by increasing both the number of turnstiles around the ground as well as further increasing our away capacity by adding more demountable seats to the Sytner End of the ground.
- Newport County AFC is a club reborn by the passion and determination showed by a small group of supporters who reformed the new club back in 1989. It is our firm belief that the Club should always be run in the spirit of these local legends and therefore we are committed to working alongside the Supporters Trust to help improve both supporter consultation and community engagement.
In accordance with Football League Regulation 107.6, those persons with a Significant Interest in Newport Association Football Club Limited are as follows;
Newport County AFC Supporters Society Ltd - 62%
Howard Greenhaf - 14%
Matthew Southall - 5%
Click HERE to view the annual report and financial statement for the Year Ended 30 June 2015.
Click HERE to view the share register.