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As a Club, we are always striving to ensure that an excellent Match Day Experience is accessible to everyone.

The Disabled Supporters Association (DSA) takes the lead in supporting disabled supporters on behalf of the Club.  Their goal is to ensure the Club is providing the best possible experience for disabled supporters.

To read our full Disabled Supporters Ticketing Policy, please click here.

Information

The DSA are always visible across the stadium on Match Day arriving at the game an hour and a half prior to kick-off. They are dressed in clearly marked hi-vis jackets and are easy to spot and one DSA member will always around the car park

If you can’t find a DSA member, you can also approach one of our friendly stewards for assistance.

Wheelchairs

The DSA provide wheelchairs with waterproofs to fit the user and chair.

These can be used for supporters who struggle to walk to their seat but do not wish to sit in a wheelchair for the duration of the game. (The wheelchair can be collected and returned to your vehicle of transport.) If you are a wheelchair user who is unable to bring a chair to the match, we can provide you with a chair for this

Blankets 

The DSA holds a number of blankets and emergency ponchos for the use of anyone who requires them before, during, or after the game. If you would like one of these, please speak to the nearest steward who will source one for you. 

Ear Defenders 

The DSA now provides ear defenders for a deposit of £5 for those with sensory needs.

 These will be available for collection at the Club Shop.

 

Toilets 

Accessible Toilets are located thoughout the stadium. These have been fitted with radar locks and the stewards will have the keys.

Lifts

There is a lift located in the Hospitality Entrance to the Bisley Stand which provides access to Hospitality Lounges and Bars.

Food and Drink

Due to refurbishments, information about this is coming soon. 

Hearing Loop

Unfortunately, Rodney Parade does not currently have a Hearing Loop

Match Day Ticket information and prices can be found on our Ticket Page.

If you are a wheelchair user and require a wheelchair bay, please contact the Club or the DSA (contact details at the bottom of this page) to arrange this. 

If you require a Carer Ticket, please come to the Ticket Office (located at the main entrance to the stadium - Gate 1 - Beresford Road).  These are provided free of charge.  When applying for a Carer Ticket, please ensure you bring a Doctor's Letter stating the need for a Carer.

Our Ticket Office Opening Hours can be found at the bottom of our Ticket Page.

We have an allocation of accessible parking spaces both in the ground and in the nearby Maindee Primary School car park. With a limited number of spaces priority will be given to those on a Higher Rate of DLA, PIP or AA; however applications will be considered on individual circumstances, this includes temporary issues. To apply for an allocated space for the season please complete the Accessibility Form; spaces will be allocated at the start of a season for those who apply by a week prior to the seasons opening home fixture. After this time they would only be considered based on the availability of spaces.

If you have a one off request please email the Disability Access Officer at dao.newportcounty@gmail.com by Wednesday evening.

 Visiting supporters can access one of five spaces by contacting their club. All these spaces are in Maindee Primary School car park as the nearest parking facility available.

Please note the access to Rodney Parade on the public highways and pedestrian walkways are not in the best condition.  Coupled with continuing construction work the routes we have suggested will give you the best access to the away end. The Club and DSA are working to get these areas improved.

TRAIN STATION

Trains from the West and North will arrive at Platform 4, you can use the accessible lifts with space to turn your chair around, and leave via the main exit on to Queensway.  If you prefer to get to the ground by Taxi you can ask Dragon Taxi’s to collect you from the rear of the station.

All trains from the East will come in to platforms 1, 2 & 3; these all have the same accessible lifts as platform 4, please use the main exit on to Queensway.

TAXI

Dragon Taxis have two vehicles adapted to transport supporters to the ground; each has space for two chairs at once.  If you need an accessible vehicle, we would advise to call Dragon on 01633 216216 to pre-book with your train eta.  The nearest taxi rank for Dragon is about 40m on your left from the main exit and the journey will cost approximately £6 (on the meter) to Rodney Parade.

 

PEDESTRIAN ROUTE

Home Supporters

The route here has been chosen by the DSA and tested and is what they believe to be the most comfortable route for a supporter in a wheelchair.  It is bit longer than the standard route over the bridge to Clarence Place and is of course only advice, the route stated in the in the “First Time Visits and Family” tab is the optimum route for any supporter from the Train Station to the ground.

 Away Supporters

Please give yourself around 30 mins (approx. 1 mile) to get to the Away End of the ground if using pedestrian routes.  The best route for wheelchairs (tested) is shown below and can be downloaded to your smartphones email via this link or be printed prior to starting your journey.  Please note all subways in Newport are wheelchair accessible.  If you have an electric wheelchair we would recommend this over using Newport Buses as the Bus Station access at the Stadium End is not the best. 

  

Railway Station to Bus Station

The route below will take around 10 mins and is the best route for accessibility to the bus station.  Downloadable written instructions and these maps are also available.


Buses to Rodney Parade

All Newport Buses are accessible.

Please use the number 42 or 43 Bus Service from Stand 12 of the station.  On a Saturday one of these buses will leave approximately every 7mins until 6:30pm.  After this time, there will be one bus running every hour on the 30th minute.  On a Sunday and Bank Holiday, these busses run every hour on the 30th minute also.

Get off the bus at Clarence Place.  The ground is a couple of minutes away; this can be seen from the first satellite map provided.

The bus stop for the return journey is right outside the ground and again would be the number 42 or 43 taking you back to the bus station.

The DSA understand there are a number of people who are nervous about attending Football Matches.  They also understand that this might be for a variety of reasons.  

The DSA are commited to creating an environment for everyone to enjoy football matches at Rodney Parade.  If you are nervous about attending a football match, please don't hesitate to get in-touch with the DSA so they can discuss your worries, needs and concerns with you. 

The DSA can help form a plan with you so that you can attend the game and enjoy it fully!  There truly is nothing better than a singing, cheering Rodney Parade.

All contact details are at the bottom of the page.

On Saturday 17th March I attended a Newport County Game with a Group. Our Group is for Families with children with Disabilities. I myself am a parent and a keen Football Fan. Football was something I attended regularly with my eldest son and my father. Going to a game was something I expected to do with my youngest son in the same way, but my youngest son had very different needs and did not cope so well in social situations sometimes becoming completely overwhelmed. Having attended a County game previously I decided to organise a day for other families to Join us. I contacted The DSA and from there on in they became part of my team. We discussed what the families may require and The DSA team understood the range of different abilities of the families attending and what they may require to make it an enjoyable experience for all of the Family. Plans were effectively put into place and when we arrived we were greeted by members of The DSA who were working together one step ahead of us to ensure a smooth experience. A bag of ear defenders in hand should they be needed by the children. All our Tickets were pre scanned to enable entry into the Ground swiftly and with minimal queuing. At Half time we were visited by The DSA Team with blankets for the children and to check if we needed anything.

The DSA made the whole experience so much easier and took so many of the barriers away to enable the Families to not only attend but enjoy their day. I attended last week with my own child and saw one of the families who had attended there. The children enjoyed it so much they want to attend every game. Through the work of The DSA and the club working together progressively you have new fans and have given families the confidence to attend knowing they are in an inclusive environment. For those who want to try a game and need a helping hand please contact The DSA as they are there to enable you not Disable you.

Kind Regards

Lisa Morgan

Mother of an Army Amber recruit.

DSA Ambassadors

The DSA has four Ambassadors who work hard to support and raise awareness for the DSA.  These are: Michael Flynn, Joe Day, Tom Owen-Evans and Robbie Willmott.

Contact Us

Please add my DAO contact details here including this number. Please note the signal is bad so people may wish to leave a message or text and I’ll pick up asap

☎️ 07757 768252 (This number is only active 5 hours before kick off and 30 minutes after full time. There is no guarantee a response to anyone leaving a message outside of these parameters

You can contact on the email below at any time on match days. 

📧 ncafcdsa@gmail.com