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DAO| A message from the Disability Access Officer about 2018/19 Tickets

14 June 2018

You may have seen the recent appointment of Colin Faulkner as the Club's Disability Access Officer.  As his first point of action in the role, Colin would like to bring the following information around Free Assistant Tickets and Accessibly Parking Applications to your attention.  Please find all the information below.

The recent Emirates FA Cup run put the Club's ticketing systems under more pressure than it had endured in the Club’s recent history and, as a result, highlighted some areas of the ticketing system that needed improving.  One of the points highlighted was a breakdown in “capturing information relevant to disabled supporters” and how the club could provide them with assistance to enjoy their matchday.

Due to new GDPR laws coming into effect last month, and our reason change of Ticket Systems, information held about disabled supporters cannot be migrated from past seasons.  Therefore, the Club are taking the opportunity to begin again and ensure that accurate and relevant information is stored to improve the matchday experience. 

The club will also be looking to work with Swansea City to replicate their service enable disabled supporters to purchase their tickets online.  With this in mind, ALL disabled supporters that require a free assistant will need to register their details again before they can use the concession and have the access to the online system when it is in place.

We appreciate that some would have only just have produced information recently, but this is in the best interests of supporters.  You will not then be asked to produce the evidence again until your DWP Award or other evidence you provide expires.  Ideally the club wouldn’t ask for evidence; however, there have been incidents of people trying to take advantage of the concession when they do not require it and therefore to ensure that those who do require this added assistance receive it, we ask you to co-operate with this application system.

This registration started with those people who have renewed Season Tickets for the 2018/19 season and is now open for all other supporters who may need assistance at a match.  Support will be available to help fill the details in on the relevant paperwork if required.  To request an appointment, please contact the club’s Disabled Access Officer via email at  If you would prefer for someone to come to your home to assist you with your application, we can look into that also.

Accessible Parking Applications will also be processed through this form.  No agreements for parking from last season will automatically carry over to 2018/19.  The form can be found on our 2018/19 Season Ticket Page here:

Examples of how to complete the forms are below:

Click here for an example of a completed Accessibility Form

Click here for an example of a completed Disabled Supporter Season Ticket Form

Click here for an example of a completed Assistant Season Ticket Form


Please note:

  • When applying for a Season Ticket an additional application form for your Assistant will be required.
  • Acceptance of the application is not a guarantee of a parking space. 

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