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#SOSCTD | Alzheimers Society Cymru

13 July 2020

This week we will be sharing case studies from the service users of each charity. Today we share with you the story of Mr and Mrs M from Alzheimers Society Cymru.

We received a referral from Tier 1 Dementia Connect Services. The referral was to support Mr & Mrs M. Mrs M who is the wife and carer of Mr M, was concerned about having to isolate due to covid19.

Mr M was diagnosed with Alzheimer’s Disease in 2019. Mrs M is the main carer, they live in their own home. But Mrs M recently had an eye operation which meant she was no longer able to drive. This then impacted on what they were able to do. Although they have 2 adult children, they do not live in the local area.

Once an initial assessment was completed, it became clear that support was required with ongoing food shopping. I made a referral to Adult Social Service, as they had set up support for vulnerable people during the lockdown. A response was completed within 24 hours of the referral. Social Services referred them to support worker from Pobl, who was able to complete a food shop and collect medication every Monday.


Mrs H was extremely grateful for the support and explained that she would appreciate weekly calls. Mrs H is usually a sociable person who is registered with several groups, trusts and clubs. Isolation was making her miss the social contact and conversation. Mrs M stated ‘I don’t get any conversation from my husband; he just shuts down’.

Weekly welfare calls were completed with Mrs M. She was always so grateful for the calls, explaining on a number of occasions how she values the Alzheimer’s Society. Mrs M felt that we understood her and what she was experiencing with Mr M. Mrs M has had previous support from Alzheimer’s Society and discussed how happy she is with our service. Mrs M stated ‘everyone who I have spoken to has been helpful and I am so thankful to you all’.

A few weeks after the referral Mrs M injured her hip/leg. She was experiencing excruciating pain and had to use her husband’s mobility aids. Mrs M made me aware that she had been overdoing it within the home, clearing the garage, mowing the lawn and other tasks that needed completing. Due to having a heart issue, Mrs M is only able to take paracetamol. The pain was debilitating. Due to GP’s

only giving telephone appointments there was no real diagnosis. Mrs M was in pain when standing, but fine lying down.

As an independent woman and carer the pain was having an impact on Mrs M’s physical and mental wellbeing. I suggested referring to social services again. Mrs M agreed to me completing a referral.

Mrs M was contacted by Social Services within 48hours. They offered physiotherapy and support from carers. Due to covid19 Mrs M was reluctant to allow anyone in her home because of the risk of catching covid19.

Mrs M reached out to a neighbour/friend, who offered her some support. She also had a visit from her daughter and son-in-law, who will visit each week to help with household tasks.

Although the pain is still there, Mrs M is determined to get back to being pain free and mobile. I continue to make welfare calls. Mrs M does have the number for Home Care Help. Mrs M stated, ‘once the risk of covid19 reduces, I will happily get in contact, but I’m hoping my pain decreases before then’.

During this difficult time (covid19 lockdown), the basic services we offer such as a Welfare Call, can have such a positive impact on our service users lives. Having somebody to talk to, sharing information beneficial to their needs, and offering emotional support helps our service users feel a sense of belonging, and makes them aware of support available. Offering support in a positive way, also encourages service users to return for support if required.

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